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Of course it would only die on the coldest day of the year. and they'd still come out and fix it same day. In my new house, they gave us a freon charge on the A/C for no service call charge or additional cost up to 1 lb free. which was all we neeeded. I think the problem is, is that consumers do not read their contracts. Most warranty companies have options that add other coverage to the basic plan. Also, consumers don't have fair and reasonable expectations. When he weather is 95 degrees outside, don't people think that EVERYONE is calling in?The contractors that home warranty companies use are RETAIL companies. They also have their own business to service. If you didn't have a warranty on those days, you wouldn't get any faster service by calling someone out of the yellow pages. I think most of the complaints that show up about warranties is because people just don't read their contract and don't understand it.

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" I ask, "How long can this take, and let me speak to your supervisor. " so I spoke to someone who said she was a supervisor said I could call and talk directly to her so we can get this matter resolved. She was also supposed to follow up with an email that I’ve never received. Well once again a lie, these clerks claim there’s no way they can put me through to anyone in particular person. I feel like no I KNOW I am getting the famous runaround, in this Louisiana heat. No one deserves to be treated like this. Our AC unit quit working on 6/25/18 while we were on our honeymoon. We were able to call HWA when we got to port on 6/26/18 and approve my mother making a claim. She made the initial claim on 6/26/18. It is now 7/18/18 and we STILL DO NOT have our AC fixed. They continuously give us the runaround that the unit has been ordered, but cannot provide an order number.