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The company's rep said they do so I went back on the other phone and told this lady that we wanna use Metro Rooter. But she said that Metro Rooter was not one of their approved vendors. I told her that I have the Metro Rooter rep on the other phone and she said that they had done visits with 2 10 Home Warranty many times. So we went back and forth and Metro Rooter's rep said that they were doing business under some other name, Mr. Rooter. I was in the middle of two phones on either ear and I finally told this woman at 2 10 how to find Metro Rooter in their database. Then she got everything approved and changed the vendor from the one that was out of town to Metro Rooter. Metro Rooter came out and replaced our hot water heater for $500. But everything else has been great. There is a slight room for improvement. But overall, we’re very satisfied.

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But the same thing kept happening over and over and I kept doing the same thing over and over again. The technician told me it’s a difficult process to go through to get certain things finished. It was hard to understand a lot of things about what he was saying but as it turned out, there was a part that needed to be ordered. It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done. That guy though was never on time. The first guy was 10 minutes early. He was very punctual, and I’d always knew when he was gonna be here. And he let me know when he was on his way. He was good. The second one, meanwhile, would never tell me when he was coming. The company would tell me he’d be there at a certain time and he’d come two hours late.